BEST practices
There are some examples that I have seen recently that tell me that the journey towards a service oriented economy is not mere lip service. Let me start with what is or rather was the biggest point of pain in my life, the Internet connection, rather the lack of it most times. Like most white collar Indians, the predilection for anything multi national is a given. So I preferred Hathway over Tata Indicom, Satyam or even the sloth MTNL. Let me summarise my experience succinctly, Hathway delighted me on only one count, shutting up when I asked them to, over an inebriated, frustrated phone conversation. Repeated line drops, non collection of payment cheques (also implying no payment avenues except home collection of cheques), adhoc disconnections, adhoc disconnections (the former meaning purposive, the latter meaning vagaries of the connectivity). So I had a black cable emerging like an umbilical cord from my laptop but then the baby was long dead. With a heavy heart and an unjustly light